Resolved -
Dear customer,
We have monitored the fix and that our services continue to operate at optimal levels. All affected services have been fully restored to their normal functioning state.
Incident details: Disruption in Plugsurfing service - Roam OCPI and DriveAPI for location pull
Reported: 17 Jun 2026 12:51 CET
Status: Resolved
Resolution: Fixed the issue causing disruption in location pull
Resolution time: 17 Jun 2026 14:45 CET
Should you have any further questions or require additional information, please do not hesitate to contact us.
Best regards,
Plugsurfing team
Jun 17, 12:54 UTC
Monitoring -
Dear customer,
We are pleased to inform you that the incident that recently occurred has been successfully resolved.
While the incident has been resolved, we will keep on monitoring the fix also to ensure that the problem does not reoccur and that our services continue to operate at optimal levels.
Incident details: Disruption in Plugsurfing service - Roam OCPI and DriveAPI for location pull
Reported: 17 Jun 2026 12:51 CET
Status: Resolved
Resolution: Fix the issue causing disruption in location pull
Resolution time: 17 Jun 2026 14:45 CET
What was impacted:
DriveAPI batch endpoints were affected for pulling locations.
Roam OCPI APIs were affected for pulling locations.
With the successful resolution of the incident, all affected services have been fully restored to their normal functioning state. You can now resume using our services without any interruptions or limitations.
Thank you for your patience and continued trust in our services. Should you have any further questions or require additional information, please do not hesitate to contact us.
We look forward to serving you with excellence.
Best regards,
Plugsurfing team
Jun 17, 12:45 UTC
Identified -
Dear customer,
We want to keep you informed about the ongoing incident with our services. Our dedicated team has identified the probable root cause of the problem.
Here are the details of the incident:
Disruption: During location pull, the response is empty pages at the beginning of the pull, but if pulling happens continuously, all locations are returned.
What is impacted:
DriveAPI batch endpoints are affected for pulling locations.
Roam OCPI APIs are affected for pulling locations.
Status: Identified the probable root cause
We appreciate your patience and understanding during this challenging time. Your trust in our services is of utmost importance to us, and we are fully committed to resolving this incident and ensuring the continuity of our reliable services.
Thank you for your cooperation and support.
Best regards,
Plugsurfing team
Jun 17, 11:42 UTC
Update -
More updates on impact and disruptuon:
Impact:
DriveAPI batch endpoints
Roam OCPI APIs
are affected for pulling locations.
Disruption: During location pull, the response is empty pages at the beginning of the pull, but if pulling happens continuously, all locations are returned.
Jun 17, 11:32 UTC
Investigating -
Dear Customers,
We are currently experiencing service disruption with our Roam OCPI product. Our dedicated team are working on identifying the root cause.
Impact:
The location module is not providing the available locations as expected.
We will send an additional update as soon as possible.
Best regards,
Plugsurfing team
Jun 17, 11:04 UTC