We have monitored the fix and that our services continue to operate at optimal levels. All affected services have been fully restored to their normal functioning state.
Incident details: Disruption in Plugsurfing service - starting and stopping session Reported: 30 Sept 2026 14:03 CET Status: Resolved Resolution: Fix the issue causing disruption in start/stop services Resolution time: 30 Sept 2026 15:08 CET
Should you have any further questions or require additional information, please do not hesitate to contact us.
Best regards, Plugsurfing team
Posted Sep 30, 2026 - 13:28 UTC
Monitoring
Dear customer,
We are pleased to inform you that the incident that recently occurred has been successfully resolved.
While the incident has been resolved, we will keep on monitoring the fix also to ensure that the problem does not reoccur and that our services continue to operate at optimal levels.
Incident details: Disruption in Plugsurfing service - starting and stopping session Reported: 30 Sept 2026 14:03 CET Status: Resolved Resolution: Fix the issue causing disruption in start/stop services Resolution time: 30 Sept 2026 15:08 CET
What was not impacted: Ongoing sessions were not impacted.
With the successful resolution of the incident, all affected services have been fully restored to their normal functioning state. You can now resume using our services without any interruptions or limitations.
Thank you for your patience and continued trust in our services. Should you have any further questions or require additional information, please do not hesitate to contact us.
We look forward to serving you with excellence.
Best regards, Plugsurfing team
Posted Sep 30, 2026 - 13:11 UTC
Identified
Dear customer,
We want to keep you informed about the ongoing incident with our services. Our dedicated team has identified the probable root cause of the problem.
What is impacted: Starting and stopping sessions are impacted.
What is not impacted: Ongoing sessions are not impacted.
Status: Identified the probable root cause
We appreciate your patience and understanding during this challenging time. Your trust in our services is of utmost importance to us, and we are fully committed to resolving this incident and ensuring the continuity of our reliable services.
Thank you for your cooperation and support.
Best regards, Plugsurfing team
Posted Sep 30, 2026 - 13:03 UTC
Investigating
Dear Customers,
We are currently experiencing service disruption with our services. Our dedicated team is working on identifying the root cause.
Due to this, starting new sessions and stopping remote sessions might be impacted.
We appreciate your patience and understanding during this challenging time. Your trust in our services is of utmost importance to us, and we are fully committed to resolving this incident and ensuring the continuity of our reliable services.